--------------------------------------

**************************************

Please read Return & Refund & Shipping Policies before you place order . Placing an order is deemed to agree to and accept all our return &refund & shipping policies and terms.

------------------------------------

What's the shipping options and policies?

We have warehouse and shipping service providers located in USA. For USA domestic orders , we have several different shipping methods you can select when you place order online.

  • USPS Standard shipping , around 5 days

  • USPS Priority shipping , around 3 days

  • Fedex or UPS Standard/Ground Shipping , around 5 days

  • Fedex or UPS One Business Day Shipping, around 1 day

  • Fedex or UPS Two Business Day Shipping, around 2 days

For International orders , like Europe , Canada, Australia, we ship from USA warehouse, we usually use :

  • USPS Standard international shipping , around two to three weeks for small package under 1 lb.

  • Fedex and/or UPS standard international shipping , around one week

    *************

    • All transit time are estimate and only mean business day, not guaranteed. No shipping company guarantee transit time. Please understand that shipping is out of our control after we hand package to shipping company.

    • Order will be packed and shipped in 48 business hours after you place an order. The process time is not included in the shipping company transit time.

    • If we can not ship the order in 48 business hours we will contact you asap ,and if you want to cancel the order before we ship you can get fully refund .

    • If package delay , please wait for us to contact the shipping company , and wait for shipping company to response , usually 1 to 10 business days , not guaranteed.

    • Package Lost : If over 20 business days the transit tracking record doesn't update from shipping company, or shipping company inform us that the package is lost , it can considered package lost. We will fully refund your order and shipping fee. This term only suitable for retail order online. This term is not suitable for private label order.

    • We will not be held liable and/or responsible to any delay of shipping, We will not be held liable and/or responsible to any of your loss because of the shipping delay and/or product damage and/or missing.

    • Please stock enough products always, not just order when stock is very low. Shipping Delay happens. Product damage happens during shipping.  Item missing happens.

    • For international orders and/or international shipping, if product damage during transit or missing item, we don't ship again , we only refund the product and partial shipping fee.

    **************************

    Which shipping company and/or options should I select when I place order online ?

    • USPS , UPS/FEDEX all good, its up to you. Different company different service and shipping rate.

    • We understand that for some areas the USPS Shipping rate is lower, so most people select USPS shipping.  But according to our experience, compared with Fedex and UPS,  USPS Shipping has a certain package loss rate for some areas, especially USPS Standard shipping .  If package lost occur once to your address , we will no longer use USPS Standard and/or USPS Priority for your further orders,  and please only select FEDEX or UPS when you place new orders. If you continue select USPS, we will cancel the order without further notice.

    ------------------------------------


    What can i do to help if shipping delay?

    • Email and tell us that the shipping delay, please include the order number in your email. So we can follow and contact the shipping company ASAP.

    • Check the tracking number from shipping company website to see the tracking details, you can see which area the package at.

    • www.usps.com

    • www.fedex.com

    • www.ups.com

    • Go to your nearest shipping company office to ask them to check the tracking number for you and ask if they can do anything to help.This could be the fastest way to get the issue to be processed fast by shipping company.

       

     

    --------------------------------------

    Refund & Exchange Policies

    Returns and exchanges are available within 30 days of the delivered date , over 30 days all items are non-refundable non-replaceable non-exchangeable.


    If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us ASAP and email us the pictures and/or video. Used item can not be an damaged item.

    Our store do not accept Returns or Exchanges once an item has been used, only new and unused item cannot be returned.

    We can only offer you replacements at no additional cost if it falls under below criteria:

    • Items are faulty – damaged/broken or soiled upon arrival.

    • We send wrong item

    • Parcels that is lost in transit.

    Note: we will not be held liable to any lost or misroute parcels because of you submitted a wrong shipping address when you place order online. Please ensure that all the shipping information you have provided is correct before submitting your order.

      ----------------------------------

     Cancellations

    • If you want to cancel your order, please inform us ASAP before the order has been shipped.

    • If the order already been shipped before you inform us, the order can not be cancelled.

    • If the shipping delay , please wait us to contact the shipping company to check, and the order can not be cancelled during transit.

    • When you receive the package , you can request a return . Please see below the policy  " How do I return? '    'How do I ship back the items?'    'How soon will I get my refund  ?'

    • Return within 30 days of the delivered date for a refund. Buyer pays the return shipping fee.

    • The shipping fee of buyer's order is not refundable. Because we already shipped and paid to shipping company.

    • We usually pack and ship orders very fast after you place order online. You may request a cancellation as soon as possible.  Otherwise you will receive partial refund as we have already started the shipping process and/or paid the shipping label and/or shipped out.

    --------------------------

    Contact Us

    If you have any questions on how to return your item to us, email us.

     ----------------------------

    Frequently Asked Questions About Returns, Refunds and Exchanges:

    ------------------------------

    How do I return ?

    • Email us the list of items that you want to return ,and include a picture of all the items you want to return , we need to see all the items are unused before you ship out.

    • Our E-mail:    Wholesalla99@gmail.com

    • When we receive your request, we will email you the return shipping address when your request is approved.

    • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

    • You have to ship the item out in 30 days of the delivered date and email us the tracking number after you ship out. When we receive the package ,we will refund or exchange after inspection approved.

     -----------------------------------------

    What items are returnable ?

    • Damaged or faulty items:  We will resend new trays or refund.

    • NO Damaged or faulty items, but you just like to return and/or exchange : You can return within 30 days of the delivered date . The process please see "How do I return ? "

    • Item in unused and resellable condition

    • Item in the original packaging with all the tags intact

    • Any unauthorized returns will not be processed and you will need to provide us a prepaid shipping label for us to ship the package back to you . If you don't provide a paid shipping label to us in 20 days of the date we receive, we will charge a storage fee on a daily basis. If exceeds 30 days, we will treat it as an abandoned package, we will no longer store it, the products will be discarded and Wholesalla will not be held responsible.

     ------------------------------

    What items are non-refundable , non-returnable?

    • Gift Cards
    • Underwear
    • Cosmetics
    • Clearance sale items
    • Used items

     -------------------------------------

    The item i received is damaged .

    • If the purchased product is damaged, email us within 10 days of the delivered date , include pictures and/or video.

    • Item must be unused even when its damaged, in the same condition as received and include all original packaging.

    • We will email you a prepaid shipping label. Please print it out and put on the package , and drop off to the shipping company.

    • You have to ship the item out in 30 days of the delivered date. We will replace the item once we receive defective product.

    • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

    • Our email address:   Wholesalla99@gmail.com

     

    • For international shipping , if products damage during transit , we dont ship again , we only refund the product.

     -----------------------------

    The item i received is faulty .

    • If the purchased product is faulty, email us within 15 days of the delivered date , include pictures and video.

    • If item is lash, if you want a full refund of product, you can only select one tray and test one row to see if its faulty or not , if you used 2 rows or more of one tray, the tray can not be returned and refunded.

    • If you are first time buyer , we will send one tray free lash, please test only the free tray.  Any used tray can not be returned and refunded.

    • When your request approved, we will email you a prepaid shipping label. Please print it out and put on the package , and drop off to the shipping company.

    • You have to ship the item out in 30 days of the delivered date.

    • We will replace or refund the item once we receive defective product.

    • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

    • Our email address:   Wholesalla99  * at * gmail * com

     -----------------------------------

    How do I ship back the items  ?

    • After your return request approved , you can ship the items back.

    • If we shipped you the wrong item , or item that is damaged or faulty , we will pay the shipping . We will email you a prepaid shipping label , you just need to print it out and put on the package ,then drop off to the shipping agent office as shipping label showed. We usually use USPS , Fedex, UPS .

    • If you just don't like the products or just changed your mind, you need to pay the shipping fee of return. You can go to your local USPS , Fedex, UPS etc , to ship the package and pay the shipping fee at counter.

    • Once you shipped out the package , please email us and/or send us the tracking number.

     -------------------------------

    How soon will I get my refund  ?

    • Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.

    • If approved, the refund request will be processed within 1 - 3 working days after approval.

    • Normally the refund will go back the same way and/or account you used when you placed the order.  Normally transit takes 1 - 3 working days , but its not a guarantee. The transit process time depends on all the banks involved.

    -------------------------

    If you have any questions please email us:   wholesalla99  *at * gmail  *com

    --------------------------

    --------------------------------------

    **************************************

    Please read Return & Refund & Shipping Policies before you place order . Placing an order is deemed to agree to and accept all our return &refund & shipping policies and terms.

    ------------------------------------

    What's the shipping options and policies?

    We have warehouse and shipping service providers located in USA. For USA domestic orders , we have several different shipping methods you can select when you place order online.

    • USPS Standard shipping , around 5 days

    • USPS Priority shipping , around 3 days

    • Fedex or UPS Standard/Ground Shipping , around 5 days

    • Fedex or UPS One Business Day Shipping, around 1 day

    • Fedex or UPS Two Business Day Shipping, around 2 days

    For International orders , like Europe , Canada, Australia, we ship from USA warehouse, we usually use :

    • USPS Standard international shipping , around two to three weeks for small package under 1 lb.

    • Fedex and/or UPS standard international shipping , around one week

      *************

      • All transit time are estimate and only mean business day, not guaranteed. No shipping company guarantee transit time. Please understand that shipping is out of our control after we hand package to shipping company.

      • Order will be packed and shipped in 48 business hours after you place an order. The process time is not included in the shipping company transit time.

      • If we can not ship the order in 48 business hours we will contact you asap ,and if you want to cancel the order before we ship you can get fully refund .

      • If package delay , please wait for us to contact the shipping company , and wait for shipping company to response , usually 1 to 10 business days , not guaranteed.

      • Package Lost : If over 20 business days the transit tracking record doesn't update from shipping company, or shipping company inform us that the package is lost , it can considered package lost. We will fully refund your order and shipping fee. This term only suitable for retail order online. This term is not suitable for private label order.

      • We will not be held liable and/or responsible to any delay of shipping, We will not be held liable and/or responsible to any of your loss because of the shipping delay and/or product damage and/or missing.

      • Please stock enough products always, not just order when stock is very low. Shipping Delay happens. Product damage happens during shipping.  Item missing happens.

      • For international orders and/or international shipping, if product damage during transit or missing item, we don't ship again , we only refund the product and partial shipping fee.

      **************************

      Which shipping company and/or options should I select when I place order online ?

      • USPS , UPS/FEDEX all good, its up to you. Different company different service and shipping rate.

      • We understand that for some areas the USPS Shipping rate is lower, so most people select USPS shipping.  But according to our experience, compared with Fedex and UPS,  USPS Shipping has a certain package loss rate for some areas, especially USPS Standard shipping .  If package lost occur once to your address , we will no longer use USPS Standard and/or USPS Priority for your further orders,  and please only select FEDEX or UPS when you place new orders. If you continue select USPS, we will cancel the order without further notice.

      ------------------------------------


      What can i do to help if shipping delay?

      • Email and tell us that the shipping delay, please include the order number in your email. So we can follow and contact the shipping company ASAP.

      • Check the tracking number from shipping company website to see the tracking details, you can see which area the package at.

      • www.usps.com

      • www.fedex.com

      • www.ups.com

      • Go to your nearest shipping company office to ask them to check the tracking number for you and ask if they can do anything to help.This could be the fastest way to get the issue to be processed fast by shipping company.

         

       

      --------------------------------------

      Refund & Exchange Policies

      Returns and exchanges are available within 30 days of the delivered date , over 30 days all items are non-refundable non-replaceable non-exchangeable.


      If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us ASAP and email us the pictures and/or video. Used item can not be an damaged item.

      Our store do not accept Returns or Exchanges once an item has been used, only new and unused item cannot be returned.

      We can only offer you replacements at no additional cost if it falls under below criteria:

      • Items are faulty – damaged/broken or soiled upon arrival.

      • We send wrong item

      • Parcels that is lost in transit.

      Note: we will not be held liable to any lost or misroute parcels because of you submitted a wrong shipping address when you place order online. Please ensure that all the shipping information you have provided is correct before submitting your order.

        ----------------------------------

       Cancellations

      • If you want to cancel your order, please inform us ASAP before the order has been shipped.

      • If the order already been shipped before you inform us, the order can not be cancelled.

      • If the shipping delay , please wait us to contact the shipping company to check, and the order can not be cancelled during transit.

      • When you receive the package , you can request a return . Please see below the policy  " How do I return? '    'How do I ship back the items?'    'How soon will I get my refund  ?'

      • Return within 30 days of the delivered date for a refund. Buyer pays the return shipping fee.

      • The shipping fee of buyer's order is not refundable. Because we already shipped and paid to shipping company.

      • We usually pack and ship orders very fast after you place order online. You may request a cancellation as soon as possible.  Otherwise you will receive partial refund as we have already started the shipping process and/or paid the shipping label and/or shipped out.

      --------------------------

      Contact Us

      If you have any questions on how to return your item to us, email us.

       ----------------------------

      Frequently Asked Questions About Returns, Refunds and Exchanges:

      ------------------------------

      How do I return ?

      • Email us the list of items that you want to return ,and include a picture of all the items you want to return , we need to see all the items are unused before you ship out.

      • Our E-mail:    Wholesalla99@gmail.com

      • When we receive your request, we will email you the return shipping address when your request is approved.

      • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

      • You have to ship the item out in 30 days of the delivered date and email us the tracking number after you ship out. When we receive the package ,we will refund or exchange after inspection approved.

       -----------------------------------------

      What items are returnable ?

      • Damaged or faulty items:  We will resend new trays or refund.

      • NO Damaged or faulty items, but you just like to return and/or exchange : You can return within 30 days of the delivered date . The process please see "How do I return ? "

      • Item in unused and resellable condition

      • Item in the original packaging with all the tags intact

      • Any unauthorized returns will not be processed and you will need to provide us a prepaid shipping label for us to ship the package back to you . If you don't provide a paid shipping label to us in 20 days of the date we receive, we will charge a storage fee on a daily basis. If exceeds 30 days, we will treat it as an abandoned package, we will no longer store it, the products will be discarded and Wholesalla will not be held responsible.

       ------------------------------

      What items are non-refundable , non-returnable?

      • Gift Cards
      • Underwear
      • Cosmetics
      • Clearance sale items
      • Used items

       -------------------------------------

      The item i received is damaged .

      • If the purchased product is damaged, email us within 10 days of the delivered date , include pictures and/or video.

      • Item must be unused even when its damaged, in the same condition as received and include all original packaging.

      • We will email you a prepaid shipping label. Please print it out and put on the package , and drop off to the shipping company.

      • You have to ship the item out in 30 days of the delivered date. We will replace the item once we receive defective product.

      • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

      • Our email address:   Wholesalla99@gmail.com

       

      • For international shipping , if products damage during transit , we dont ship again , we only refund the product.

       -----------------------------

      The item i received is faulty .

      • If the purchased product is faulty, email us within 15 days of the delivered date , include pictures and video.

      • If item is lash, if you want a full refund of product, you can only select one tray and test one row to see if its faulty or not , if you used 2 rows or more of one tray, the tray can not be returned and refunded.

      • If you are first time buyer , we will send one tray free lash, please test only the free tray.  Any used tray can not be returned and refunded.

      • When your request approved, we will email you a prepaid shipping label. Please print it out and put on the package , and drop off to the shipping company.

      • You have to ship the item out in 30 days of the delivered date.

      • We will replace or refund the item once we receive defective product.

      • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.

      • Our email address:   Wholesalla99  * at * gmail * com

       -----------------------------------

      How do I ship back the items  ?

      • After your return request approved , you can ship the items back.

      • If we shipped you the wrong item , or item that is damaged or faulty , we will pay the shipping . We will email you a prepaid shipping label , you just need to print it out and put on the package ,then drop off to the shipping agent office as shipping label showed. We usually use USPS , Fedex, UPS .

      • If you just don't like the products or just changed your mind, you need to pay the shipping fee of return. You can go to your local USPS , Fedex, UPS etc , to ship the package and pay the shipping fee at counter.

      • Once you shipped out the package , please email us and/or send us the tracking number.

       -------------------------------

      How soon will I get my refund  ?

      • Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.

      • If approved, the refund request will be processed within 1 - 3 working days after approval.

      • Normally the refund will go back the same way and/or account you used when you placed the order.  Normally transit takes 1 - 3 working days , but its not a guarantee. The transit process time depends on all the banks involved.

      -------------------------

      If you have any questions please email us:   wholesalla99  *at * gmail  *com

      --------------------------