If you have any questions, please feel free to leave a message online using the live chat for a quick response.Free replacements are available for faulty trays. Faulty may happen occasionally due to different batch of adhesive strip on OCT NOV, but our workmanship and lash material are always the best level regardless of the adhesive strip, each line is densely ,neat, parallel curls and stable lengths. **Please contact us if faulty adhesive strip.

USA warehouse located in Georgia. fast shipping. Easy Return. 30-day Hassle-free Returns for unused products.Currenty is shipping busy season, package delay happens, its out of our control. All shipping times are estimates and business days, not include packing and processing day.Please stock enough trays ahead, not just order when stock is very low.

For customer with a history of lost package EXCEPT LOST VERIFIED BY SHIPPING COMPANY, we are sorry that we will not accept bulk or private label orders.Please read the Shipping & Return Terms. ** We ship worldwide. We don't ship on Holidays , but you can still place order online, we will pack and ship the following business days(Monday - Friday) .