Private Label Order Policies and Terms
Private Label Order Policies and Terms
Can I cancel the order ?
We will not be held liable and/or responsible to any delay of shipping, and any of your loss because of the shipping delay and/or product damage. We only replace the damage trays.
Can I review the lashes before ship ?
I feel that there are few trays lashes are a little bit more sticky when pick ?
Do you save the rest labels for free ?
Other Private Label Order Policies
100% payment is required before production. Because the products and/or packaging are customized with the buyer's logo and/or design and/or custom requirements, once the order is confirmed and/or paid, the order cannot be cancelled or refunded. |
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The delivery address is to be provided by the buyer. If the buyer provides the wrong address, the goods are lost and/or delayed, seller will not be liable for any responsibility and/or compensation. |
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After the buyer receives the products, any quality issues with the product needs to be submitted within 2 weeks accompanied by picture and video verification.When seller receive therequest, seller will email buyer the return shipping address when buyer's request is approved.Buyer need to ship the products back to seller first for replacement, and buyer has to ship the products back to seller in one month from the date the buyer receives the products.Any unauthorized returns will not be processed and buyer will need to provide seller a prepaid shipping label for seller to ship the package back to buyer . If buyer don't provide a paid shipping label to seller in 20 days of the date seller receive, seller will charge a storage fee on a daily basis. If exceeds 30 days, seller will treat it as an abandoned package, seller will no longer store it, seller will abandon the package without further notice to buyer, the products will be discarded and seller will not be liable for any responsibility and/or compensation. |
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Any complaints received after 2 weeks and/or products shipped after one month of the delivered date will not be accepted and seller will not be held liable or issue any refunds or compensation. After the goods are sent out, seller must provide the transport tracking number, subject to the delivery arrival time from the shipping company. |
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If customs duties are generated during the transit and/or shipping process, the buyer shall contact the local customs office and/or clearance company and/or freight company to pay the customs duties in time, and the seller will not be liable for the customs duties and for any loss due to customs duties, and/or responsibility and/or compensation. If the seller does not pay the duties, the package may be abandoned by customs and/or the relevant transport company, seller will not be held liable and/or responsible to any of buyer's loss . |
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It is entirely the buyer's responsibility to pay duties and/or customs and pay them in a timely manner. The seller do not guarantee that the buyer will receive the order if the buyer does not pay the customs and/or duties and pay them in timely manner, and seller will not be held liable and/or responsible to any of buyer's loss , seller has no responsibility to re produce and/or re ship the order, the order is considered to have been fully completed and closed. |
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Shipping time is not included in order production time. Please be aware that shipping is out of seller's control after seller hand package to shipping company. No shipping company guarantee transit time. Usually international air shipping is around 10 days, not guaranteed. If shipping delayed , please wait for seller to contact the shipping company. We will not be held liable and/or responsible to any delay of shipping, seller will not be held liable and/or responsible to any of your loss because of the shipping delay. |
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If product damaged during transit, buyer has to email the list and quantity of products to buyer within 2 weeks of the delivered date, and ship the damaged produces to buyer within one month of the delivered date to get replaced. After one month all damage trays and/or quality issues trays can not be returned. We will not be held liable and/or responsible to any of your loss because of products damage. |
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Please note that due to differences in monitors and/or software, the mockup images and the real life labels and/or boxes will have some color difference. This is not considered a quality issue. |
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Please carefully check all the sizes, thickness, curls, length, quantities, terms , etc., the order shall be based on this invoice, not any email or text message or chat history. |
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Can I cancel the order ?
We will not be held liable and/or responsible to any delay of shipping, and any of your loss because of the shipping delay and/or product damage. We only replace the damage trays.
Can I review the lashes before ship ?
I feel that there are few trays lashes are a little bit more sticky when pick ?
Do you save the rest labels for free ?
Other Private Label Order Policies
100% payment is required before production. Because the products and/or packaging are customized with the buyer's logo and/or design and/or custom requirements, once the order is confirmed and/or paid, the order cannot be cancelled or refunded. |
||||||
The delivery address is to be provided by the buyer. If the buyer provides the wrong address, the goods are lost and/or delayed, seller will not be liable for any responsibility and/or compensation. |
||||||
After the buyer receives the products, any quality issues with the product needs to be submitted within 2 weeks accompanied by picture and video verification.When seller receive therequest, seller will email buyer the return shipping address when buyer's request is approved.Buyer need to ship the products back to seller first for replacement, and buyer has to ship the products back to seller in one month from the date the buyer receives the products.Any unauthorized returns will not be processed and buyer will need to provide seller a prepaid shipping label for seller to ship the package back to buyer . If buyer don't provide a paid shipping label to seller in 20 days of the date seller receive, seller will charge a storage fee on a daily basis. If exceeds 30 days, seller will treat it as an abandoned package, seller will no longer store it, seller will abandon the package without further notice to buyer, the products will be discarded and seller will not be liable for any responsibility and/or compensation. |
||||||
Any complaints received after 2 weeks and/or products shipped after one month of the delivered date will not be accepted and seller will not be held liable or issue any refunds or compensation. After the goods are sent out, seller must provide the transport tracking number, subject to the delivery arrival time from the shipping company. |
||||||
If customs duties are generated during the transit and/or shipping process, the buyer shall contact the local customs office and/or clearance company and/or freight company to pay the customs duties in time, and the seller will not be liable for the customs duties and for any loss due to customs duties, and/or responsibility and/or compensation. If the seller does not pay the duties, the package may be abandoned by customs and/or the relevant transport company, seller will not be held liable and/or responsible to any of buyer's loss . |
||||||
It is entirely the buyer's responsibility to pay duties and/or customs and pay them in a timely manner. The seller do not guarantee that the buyer will receive the order if the buyer does not pay the customs and/or duties and pay them in timely manner, and seller will not be held liable and/or responsible to any of buyer's loss , seller has no responsibility to re produce and/or re ship the order, the order is considered to have been fully completed and closed. |
||||||
Shipping time is not included in order production time. Please be aware that shipping is out of seller's control after seller hand package to shipping company. No shipping company guarantee transit time. Usually international air shipping is around 10 days, not guaranteed. If shipping delayed , please wait for seller to contact the shipping company. We will not be held liable and/or responsible to any delay of shipping, seller will not be held liable and/or responsible to any of your loss because of the shipping delay. |
||||||
If product damaged during transit, buyer has to email the list and quantity of products to buyer within 2 weeks of the delivered date, and ship the damaged produces to buyer within one month of the delivered date to get replaced. After one month all damage trays and/or quality issues trays can not be returned. We will not be held liable and/or responsible to any of your loss because of products damage. |
||||||
Please note that due to differences in monitors and/or software, the mockup images and the real life labels and/or boxes will have some color difference. This is not considered a quality issue. |
||||||
Please carefully check all the sizes, thickness, curls, length, quantities, terms , etc., the order shall be based on this invoice, not any email or text message or chat history. |
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